Imagine if customer experience and customer service was much more than a department.

We know that without our customers we wouldn’t have a business. But it’s can be easy to fall short of delivering great customer service when things get busy, or when finances are tight, or when other stakeholders shout louder.

Entier are committed to putting the customer at the heart of design. Only this level of focus will ensure that customers stay loyal, buy more, are more forgiving of mistakes and recommend you to others.

Customer experience design is integral to how we deliver projects and our people bring a wealth of experience of delivering customer experience solutions across a wide variety of industry sectors. Whether it be building customer experience testing labs, designing processes which deliver great customer service end to end or generating intuitive web and channel designs. We have people who have worked with customer experience champion brands including First Direct and Egg..